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Eternity Travel is fully equipped to provide its travellers, international standards of service through: |
| Trained Professionals
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Its team of trained travel counsellors experienced in Corporate servicing
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Tenured, skilled & motivated Travel Counsellors will be assigned to service our esteemed clients |
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Our travel counsellors receive ongoing training from our airline principals
and American Express to develop superior travel counseling skills. |
| Technology Investment
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Eternity Travel is fully equipped with State-of-the-Art technology infrastructure in the form of Airline computerised reservation systems (CRS) & electronic mail and modern communication systems. |
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Travel counsellors have on-line access to CRS terminals to provide instant reservation status and upto the minute confirmations. |
| Quality Assurance
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Account supervision will be provided by our Manager, Customer Service |
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Customer Comment Cards will be provided with each ticket for formal feedback on traveller satisfaction with service delivery. |
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Annual customer satisfaction survey |
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Six monthly business review will be conducted with our esteemed clients to assess Eternity Travel's performance and identify areas for further improvement. |
